FAQ
Frequently Asked Questions
1. Where do you ship from?
We work with manufacturers and fulfillment partners worldwide. Orders ship directly from the supplier.
2. Do you ship internationally?
Yes, we offer worldwide shipping.
3. How long does shipping take?
Estimated delivery times:
• USA & Canada: 10–20 business days
• Europe & International: 7–20 business days
Delivery times may vary by location and customs processing.
• USA & Canada: 10–20 business days
• Europe & International: 7–20 business days
Delivery times may vary by location and customs processing.
4. Will I receive a tracking number?
Yes. Once your order ships, you’ll receive a tracking number by email.
5. Are there any customs fees or taxes?
Import duties/taxes may apply depending on your country and are the customer’s responsibility.
6. Can I change or cancel my order?
Changes/cancellations are possible only within 12 hours after purchase. After processing starts, changes may not be possible.
7. What is your return policy for physical products?
Physical items can be returned within 14 days (EU) or 30 days (other regions) if unused and in original packaging. See our Returns & Refunds Policy for details.
8. Do you accept returns for digital products?
Digital downloads are non-refundable once accessed or downloaded.
9. What if my item arrives damaged or defective?
Contact us immediately with photos of the issue. We’ll review and offer a replacement or refund if applicable.
10. How can I contact you?
Email us at treditstudio@gmail.com or use the Contact page.